FAQ'S
Customer Services
Our customer services team are available to respond between 8:30 and 5pm Monday to Friday. We aim to respond to all queries within 2 working days. Should your query be sent outside of these working hours, please note response times will take longer.
Which courier do you use for home delivery orders?
We use a range of couriers for our deliveries, which will depend on the type of delivery you choose in the checkout. For all our delivery options please visit the delivery page.
First Order Discount Online - New customers get 10% off
If you're new to Waggattire online then you will get 10% off your first order when you sign up as a new customer (please note the 10% discount isn't available if you checkout as a "guest"), you will receive an e-mail once you have signed up which will include your discount code. The 10% off discount voucher means you will get the chance to save on your first order. Please note, the 10% discount is deducted from your overall order total.
10% offer available to new customers only. Offer limited to one use only and cannot be used in conjunction with any other offers or promotion. £25 minimum spend.
Please note that the 10% discount on your first order cannot be used in conjunction with any other discount codes.
Using Discount Codes Online
From time to time we may email out our database exclusive online discount codes, please note, we only allow 1 discount code per order.
Whichever discount code you use that is the higher value/discount will take priority and will be added to your order.
Discount codes are not compatible with any multibuy offer - 3 for 2, 2 for £10.00 for example.
Placing an Order Online
Our warehouse team work 5 days a week, Monday to Friday (Excluding Bank Holidays) 9am to 5pm. The cut off time for all orders is 1pm each day Monday to Friday. Any orders placed after 1pm will be processed the next working day. Orders placed over the weekend will be processed on the next working day.
What happens after I've placed my order?
After you have placed your order, we will send you a confirmation email with details of your order, reference number and delivery details. Please keep this order number as it will be useful if you have any queries with your order at any stage. Don’t forget you can always log into your account on the Waggattire website to track the process of your order at any time. Normally we need 3-5 working days after you have placed you order to get your products picked and prepared for dispatch.
Payment Method
Payment can be made by Visa, Visa Electron, MasterCard, Delta and Maestro debit cards and Paypal. For all orders, UK VAT is applied at the current rate of 20.00% (where items are VAT applicable).
Product Availability
Unfortunately, some products from time to time may be out of stock. We aim to inform you of any out of stock as soon as possible after you have placed your order. We will hold these items on a back order if you wish, but dispatch the rest of your order, you will not be charged for additional deliveries due to out of stocks.
Returns & Exchanges
A copy of our returns and exchanges policy can be found on our Returns Policy Page